Quick Answer
Curious how a custom landscape or hardscape project actually works from start to finish?
At G&G Landscape Solutions, the process is built around you: a complimentary consultation to discuss scope, timing, and budget; an on-site visit to understand your property; a clear pricing proposal and deposit; then a dedicated project manager who oversees installation from beginning to end. The design team stays with you through the final walkthrough and punch list, and your satisfaction is the true mark of project completion. Because nearly all solutions—landscape, hardscape, drainage, lighting, and irrigation—are provided in-house, one team is accountable from concept to completion.
Introduction
A successful outdoor project depends as much on process as on plants and pavers. When you work with a full-service, turnkey company that is actively invested in creating something beautiful—and maintainable—you get a single team from first conversation to final walkthrough. That’s the approach at G&G Landscape Solutions: we’re there from beginning to end, so you know who is on your property and can trust they have your best interests in mind.
Serving the greater Charlotte area since 1989—Belmont, Charlotte, Concord, Cornelius, Davidson, Denver, Fort Mill, Huntersville, Indian Trail, Matthews, Mooresville, Waxhaw, and Weddington—G&G collaborates with residential and commercial clients to create and maintain customized solutions tailored to their needs. Our process follows a clear path: complimentary consultation → on-site property assessment → custom design development → proposal and deposit → production with a dedicated project manager → final walkthrough and punch list → project completion with your satisfaction as our guarantee. We embody professionalism in every form, from our conduct to our appearance, and we advocate for you and the investment you’ve made in your home’s appearance and functionality.
This guide walks you through:
- The initial consultation and how we align on scope, timing, and budget
- The on-site property visit and why it matters for design and pricing
- How design and proposal work so you can approve with confidence
- What “production” looks like with a dedicated project manager
- The final walkthrough, punch list, and how we define project completion
- Why one team from concept to completion makes a difference for your project
Step 1: Introduction — Your Complimentary Consultation
Every project begins with a conversation. An outdoor living consultant will call you for a complimentary consultation (you can also book a free 20-minute consultation through our website). During this introduction we discuss your project’s scope, timing, and budget. That alignment up front helps us tailor the next steps and ensures we’re building a plan that fits your vision and your timeline.
We know that communication matters. Our commitment: contact us before 5PM for a same-day response; after 5PM, you’ll hear from us by 10AM the next day. From day one, you’re working with a team that shows up for scheduled appointments and works with you on your vision.
Step 2: Meet at the Property — Firsthand Understanding of Your Space
After our initial discussion, we will schedule a visit to your property. This on-site property assessment is essential. We gain a firsthand understanding of the space and its unique characteristics: sun and shade, soil and drainage, existing plants and structures, and how you want to use the area. That site knowledge informs both design and pricing.
For larger or more complex projects, accurate measurement is part of our promise. We use PropertyIntel by Aspire Technology, so we can record highly accurate measurements for your entire scope of work. This accuracy leads to pinpoint pricing—we don’t come back after a month asking for additional money or reduce quality because we underestimated the job. You get a proposal built on real data, not guesswork.
Step 3: Proposal — Clear Pricing and Approval
Based on the information gathered from our conversation and site visit, we prepare a pricing proposal that you can review and approve. Once you’re comfortable with the scope and price, an initial deposit is paid and your project is scheduled. There are no hidden agendas: we offer proactive solutions to avoid costly issues later, and we stand behind our numbers.
Whether your project is primarily custom landscape design, hardscapes (outdoor kitchens, fire pits, patios, water features, walkways, retaining walls), or outdoor enhancements like lighting and irrigation, the proposal reflects what we discussed and what we measured. As a one-stop shop providing nearly all solutions in-house, we can present one cohesive plan and one point of accountability.
Step 4: Production — Your Project Manager and Installation
Once the proposal is approved and the deposit is received, we move into production. Our dedicated design team introduces you to the project manager who will oversee the installation. From this point forward, you have a single point of contact who keeps you informed and ensures the work is performed to our standards.
Our crews are professional, motivated, and dedicated to seeing your project completed with the highest standards. We have an extremely low employee turnover rate, so the people you meet at the start are the same people invested in your project through to the end. We work clean: at the end of the day, you’ll know we were there by the progress we made, not by a messy jobsite. As one homeowner put it: “The foreman did a great job of letting us know exactly what was going on at all times. They also worked very clean, and at the end of the day you would never know that they were even there.” We regularly evaluate our work on your property to ensure issues are addressed, and our standards for excellence are met.
Step 5: Work Performed and Accepted — Final Walkthrough and Punch List
When installation is substantially complete, the project manager conducts a final property walkthrough with you. Together, we review the work and any remaining punch list items. Our goal is to ensure every detail meets your satisfaction before we consider the project closed. This step is where we catch small items that matter to you and fix them while the team is still on site.
We don’t disappear after the last load of mulch is spread or the last paver is set. The walkthrough is your opportunity to point out anything that doesn’t match the plan or your expectations. We’re committed to delivering a finished product that meets and exceeds your expectations—we value your happiness as the true mark of project completion.
Step 6: Project Completion — Satisfaction as the Goal and Guarantee
Project completion at G&G is defined by your satisfaction. We are committed to delivering a finished product that meets and exceeds your expectations. For many clients, the relationship doesn’t end at the walkthrough: we foster long-term relationships, so you personally know who is working on your home and can rely on us for residential maintenance, seasonal care, or future projects.
Our core values—Quality, Exceed Expectations, Long-term Relationships, and **Solo los Mejores (Only the Best)**—guide every phase of the process. From the first call to the final sign-off, we take on the burden of creating and maintaining your property so you can focus on what matters to you.
What Makes This Process Different
The landscaping world is incredibly competitive. G&G Landscape Solutions continues to grow and excel because we do everything with our clients in mind. A few differences that affect your experience:
| Difference | Why It Matters for You |
| One team, concept to completion | One point of accountability; no finger-pointing between design and install. |
| In-house landscape, hardscape, drainage, lighting, irrigation | Less hassle for you, more control and quality for us. |
| PropertyIntel for accurate measurement | Pinpoint pricing; no surprise cost increases from underestimating. |
| Dedicated project manager | You always know who is in charge and how to get answers. |
| Same-day response commitment | Before 5PM = same-day response; after 5PM = by 10AM the next day. |
| Low employee turnover | The same professional, motivated team from start to finish. |
| Final walkthrough and punch list | We don’t consider the job done until you’re satisfied. |
Whether you’re planning a patio, outdoor kitchen, fire feature, water feature, or a full custom landscape design, the process is designed to give you clarity, transparent communication, and a finished outdoor space you can enjoy for years to come.
Builder and Commercial Clients: The Same Principles, Tailored Process
For builders, we offer a specialized program with dedicated Account Managers and a clear philosophy: “We’re the last task on your Gantt chart and the first thing buyers notice. The Final Phase Sells The Home.” We provide three levels of design services, coordinate with your PM on site readiness and scheduling, and handle homeowner meetings and communication so you can get to the closing table faster. We’re full circle, there for you from beginning to end.
For commercial clients—including HOAs, multi-family, corporate, retail, and healthcare—we follow a structured onboarding and maintenance process: site walk with Sales and Operations, scope and pricing based on accurate measurement, and ongoing Quality Site Assessments (QSA) so we’re proactively addressing issues before they become costly. The same values of professionalism, communication, and accountability apply.
FAQ
Timeline depends on project scope, season, and scheduling. The consultation and site visit can be scheduled quickly; proposal turnaround is typically a matter of days to a few weeks once we have site information. Installation timing is set after proposal approval and deposit. Your project manager will keep you updated on start dates and duration so you can plan accordingly.
No. The complimentary consultation is for discussing your goals, scope, timing, and budget. We use the on-site visit to understand your property and then develop design and pricing. If you have ideas or inspiration, we build on them; if you’re not sure where to start, we help you define options that fit your space and budget.
Changes happen. We handle them through clear communication and, when appropriate, change orders so scope and price stay aligned. Our project manager is your point of contact for any adjustments during production.
A punch list is a list of small items to complete or correct after the main work is done—e.g., a touch-up, a missing detail, or a fix. During the final walkthrough we identify these items together and complete them so you can accept the work with confidence.
Yes. We offer residential maintenance and ongoing care so the landscape we install stays healthy and beautiful. Many clients use us for both installation and long-term maintenance, and we foster those relationships, so you know who’s taking care of your property.
Conclusion
The landscape design process at G&G Landscape Solutions is built for clarity and accountability: a complimentary consultation, an on-site assessment, a clear proposal, a dedicated project manager, and a final walkthrough with your satisfaction as our guarantee. We provide nearly all solutions in-house and stay with you from concept to completion—so you get one team, one process, and one point of contact for your outdoor investment.
Ready to Start Your Project?
At G&G Landscape Solutions, we’re Charlotte’s premier full-service landscape company, serving the greater Charlotte region since 1989. We specialize in custom landscape design, hardscapes (patios, outdoor kitchens, fire features, water features, walkways, retaining walls), and outdoor enhancements including lighting, irrigation, and drainage—all with one team from concept to completion.
Book a free 20-minute consultation or call 704.543.1910 to discuss your project’s scope, timing, and budget. We’ll schedule a visit to your property, prepare a pricing proposal you can approve, and introduce you to the project manager who will oversee your installation. From initial design through final walkthrough, we’re committed to delivering a finished product that meets and exceeds your expectations.
Your outdoor oasis awaits—let’s build it together!